Starting service

Last Thursday saw the start of our Service training. This is probably the most important part customer wise, as it is what our passengers see and give us feedback on. We have been given another workbook (as we do for each part of training) which is the thickest one so far, so this should be a fun 10 days!

On Thursday we started learning about what is in all of the cupboards and stowages onboard. As a passenger you don’t even realise the amount of hidden away cupboards and storage places, and I never would have guessed that an airplane has half the amount of things on board that it does! There is a ton of paperwork and forms that can be filled out in different situations, and then lots of spares of pretty much everything imaginable. We have an amenities container, which even has things like baby nappies and bottles in it! Our trainers also showed us a little packet of powder which turns to jelly when poured on wet substances, so that will be useful when we have to clear up vomit…have to say I’m not looking forward to that, haha!

Today we started learning how to do the actual service, so we were in the sim for a while doing practicals. We learnt about the welcome services the airline has – this is basically things such as offering hot towels, toys for children, menus and landing cards, that kind of thing. On Thursday we will be doing our first mock-up flight in the sim, so that will be 4 hours; serving real food and drinks etc!

At the end of the day today we went into a room called a Majlis – which is like an Arabic living/sitting area. In there we played a game with the other batch that is on the evening shifts, getting to know a bit more about the Arabic culture and Islam. It was pretty fun and we even got to go home early, yay!

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This weekend was pretty fun; Friday was spent lazing by the pool and getting our nails done! In the evening Michelle, Sally, Peter and I went to Barasti for a few hours which was really fun, we also ended up hanging out with Basshunter who just happened to be there with a friend! On Saturday we had another lovely day by the pool, I even managed to get a bit of a tan!

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Now it’s back to learning hundreds of airport codes (which I need to know for this week’s exam, what fun…) and all about drinks served onboard in preparation for tomorrow!

Something I totally forgot to mention but which was definitely the highlight of my week….I got my first roster!!! The first 10 days are standby, so I’m not sure where my first flight will be to, but towards the end of the month I’ll be flying to Kuala Lumpur, Chennai (India – relatively short flight so it’s only a turnaround) and Zurich! SO EXCITING! πŸ˜€

3 Comments

  1. Anonymous
    February 5, 2013 / 10:13 pm

    The last message was me Lynn Rachel

    • February 6, 2013 / 7:38 am

      Ahhh yay so glad you like it, can’t believe today is our last day!! Can’t wait to start flying πŸ™‚

  2. Anonymous
    February 5, 2013 / 10:11 pm

    We are really having a ball here…1 more day and it’s done and dust, the world here we come!!! Rachel this blog is awesome by the way.xoxox

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