I get a lot of comments on here and my social media sites asking for tips and tricks for open days and/ or interviews, so I thought I’d compose a little list with a few of my tips for the big day!
- Look the part!
This generally applies for any interview, however it is equally important if you’re going for an interview to become cabin crew.
They’re looking for a well-put together outfit which looks professional. It’s best to wear something which imitates the style of a flight attendant – so for example, a pencil skirt and white blouse, with a fitted blazer. You could always go for a dress as well, just make sure whatever you’re wearing is around knee length. No-one looks professional turning up in a mini skirt! Wear heels if you feel comfortable, but make sure they’re not too high or flashy. Plain and classy black is best, and flat shoes are fine as long as they still look the part. And if you’re wearing a skirt/dress, make sure to wear nude tights as well!
Don’t overdo it on the make-up; feel free to wear red lipstick if you feel comfortable, but it’s by no means necessary. Use neutral colours, as this is what many airlines require when you’re working. An interview is definitely not the time to be trying out any new eyeshadow shades or crazy blushers!
Hair absolutely needs to be tied up, either in a simple ponytail or even better a bun or French twist if you can. Make sure your nails are groomed as once you’ll onboard you’ll be expected to take good care of them!
If you choose to wear any jewellery, keep it simple. Stud earrings and a watch are generally all that’s allowed, so no point in wearing flashy necklaces or bracelets.
- Be yourself!
Don’t try and put on a pretend persona for the open day. There’s no point in acting like someone you’re not as the recruiters will see through it straight away! If you’re normally a pretty loud person, maybe tone it down slightly so as not to overshadow others. However do be friendly and keep smiling throughout the day, as this will be noticed! Chat to the other candidates and be open and friendly.
- Body language!
As I mentioned in the previous point, keep smiling. Even if you feel a bit cheesy doing it, it’ll put you in a good mood and you’ll automatically feel more positive about passing the different interview rounds!
When you’re sitting one-to-one, sit up straight (but not forced) and lean slightly forward to show that you are interested and involved in the conversation.
Keep your hands in your lap or on the table – don’t fold your arms or keep touching your hair/face! Even if you’re incredibly nervous, nobody needs to know, and fidgeting with your hands is an easy giveaway of nervousness.
Your tone of voice is also important. Before answering your questions, breathe and keep calm. Vary your tone and pitch, so you don’t come across as monotone. Make sure you smile at appropriate times, but don’t overdo it when you’re in the final interview. Try not to yawn in front of the interviewer – so make sure you have plenty of sleep the night before!
- Do your research!
Read up about what your airline of choice is looking for. Do you meet the minimum height requirements? Do you have any tattoos/are they allowed? (Most airlines will not allow visible tattoos).
Do some research about the airline – you don’t need to know all of the details of course, but a few bullet points about the company will most certainly help. Knowing a little bit about the history of the airline and what kind of changes it has undergone will show the recruiters that you are interested and will help you when it comes to answering questions about the company, and why you want to work for that specific airline.
You also need to understand the job – know that it’s not just serving food and drinks at 40,000 ft!
- Prepare for the final interview!
Are you ready for the final interview? In lots of airlines (especially the large Middle Eastern ones) after you’ve completed group interviews on your assessment day, you’ll be invited to a final interview. This will most likely be the next day (or day after that) so you’ll not have a huge amount of time to prepare. So best to get ready beforehand!
There will be questions where you are expected to provide a specific answer. For example when you did something outside of your job description to make a customer happy, or a time when a customer did something to upset you and what your reaction was. You should be ready to give answers with real examples (or if you haven’t encountered these situations, make one up!). You can find plenty of websites with lists of example questions – so read up on those and practise a few answers.
Stay relevant to the questions asked – don’t stray away from the topic. If you can’t think of an example straight away, ask for a minute to think about it. The recruiters would much rather you take your time and have a relevant answer, than you talking about something completely irrelevant and off topic.
Keep a couple of questions ready in case the interviewer asks if you have any for them. If everything you wanted to know has been covered, then of course you don’t need to ask anything. However it’ll show enthusiasm and interest in the company even if you only ask one thing.
Make sure you bring any required documents with you. You’ll most likely have given your CV in on the first day, but bring a spare copy just in case. You could also need things such as a passport copy, photos (business attire and possibly “casual” photos) and maybe your high school diploma or university degree.
- Be on time!
If you end up getting the job, punctuality is very important! If you’re 30 seconds late, someone else will have already been pulled out from standby to take your place on the flight. So make sure you’re there with plenty of time to spare.
Better to be hanging around for half an hour than to arrive 5 minutes late and be told the doors are closed and you can’t enter!
- Enjoy yourself!
As I said, a smile is this most important thing during the day. Most people come away from the assessment day having enjoyed themselves, regardless of how nervous they were to start off with. It’s a great experience, so you might as well have fun while you’re doing it!
I hope these tips are helpful, and that whichever airline you’re trying out for, you’ll be successful! Good luck 🙂