This past week I’ve had a bit of time off from flying and been back in training college, studying for my business upgrade!
The 5 day course covered everything we’ll need to know transitioning from economy to business class (although I have a sneaky suspicion that once I’m onboard it’ll all be very different!).
Before the course started we were given some homework to prepare ourselves, and the first morning was spent doing an assessment to test our knowledge. Luckily everyone passed and we were all able to continue! We were thrown straight in learning all about how the “customer experience” is different and what they expect. Obviously they are paying a whole lot more to be in business class so they expect a much more personalised service.
The service style is very different from economy – instead of taking the carts into the cabin and practically throwing the meals out we only take two trays at a time…I think I’m going to be getting some big muscles!
We had to practice the full service, everything from welcoming our passengers to serving the food and drinks, although we practiced with empty trays.
We also learnt all about the bar/lounge in the A380. I have worked in it once, when we were one crew down on a flight from Munich and it was so much fun! Very different to the economy service, almost like bartending, but at 40,000ft! 🙂
On our second last day we had a practical assessment on the service we’d learnt the whole week. We took it in turns in groups to run through the whole service, and even had some guests come and eat. Somehow I ended up eating my lunch at 10:30am because we practiced with real food!
At the end of the week we all passed and were presented with certificates. Only a few more days until I get my roster for October, and then I’ll know where my first flight in business class will be! Very exciting 🙂
P.s. If you want more regular updates on what’s been happening in my life, follow me on Instagram and Twitter @rachelwwilson!